Terms of service

Terms of Service

Effective Date: 01.12.2024

Welcome to Hellena Hueck]! These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with these Terms.

If you have any questions, please contact us at studio@hellenahueck.com


1. General Information

Company Details

  • Business Name: Hellena Hueck

  • Registered Address: Helmstr. 5 Ground Floor Studio 10827 Berlin

  • VAT Number: 18 355 03141

Eligibility
To use this website or place an order, you must:

  • Be at least 18 years old.

  • Provide accurate and complete information.

We reserve the right to refuse service or cancel orders at our discretion.


2. Product Information

We strive to provide accurate descriptions and images of our jewellery. However:

  • Slight variations in color, size, or texture may occur due to the handmade nature of our products.

  • All product dimensions and weights are approximate.

If you have specific questions about a product, feel free to contact us before purchasing.


3. Pricing and Payment

Prices

  • All prices are listed in Euros (€) and include VAT where applicable.

  • Shipping fees are calculated and displayed during checkout.

    Payment Methods
    We accept the following payment methods:

    • Credit/Debit Cards (e.g., Visa, MasterCard)

    • PayPal

    • Bank Transfer (if applicable)

    Payment must be completed before your order is processed.


    4. Order Process

    Placing an Order

    • Once an order is placed, you will receive an email confirmation.

    • Orders are subject to acceptance and availability.

    Order Changes or Cancellations

    • You may request changes or cancellations within 24 hours of placing your order by contacting us at studio@hellenahueck.com.

    • After this period, changes or cancellations may not be possible.


    5. Shipping and Delivery

    Please refer to our [Shipping Policy] for detailed information about shipping rates, delivery times, and customs duties.

    Delays and Issues
    We are not responsible for delivery delays caused by third-party carriers, customs, or unforeseen events.

    Lost or Damaged Items
    If your order is lost or arrives damaged, please contact us within 7 days of receipt with supporting documentation (e.g., photos).


    6. Returns and Refunds

    Please see our [Return Policy] for detailed information on eligibility and procedures for returns.


    7. Intellectual Property

    All content on this website, including images, text, logos, and designs, is the intellectual property of Hellena Hueck.

    • You may not reproduce, distribute, or use our content without prior written permission.

    • Unauthorized use may result in legal action.

    8. Limitation of Liability

    To the extent permitted by law, Hellena Hueck is not liable for:

    • Indirect, incidental, or consequential damages arising from your use of this website or our products.

    • Errors or inaccuracies on the website.

    Our liability is limited to the total amount paid for your purchase.

    9. Governing Law and Dispute Resolution

    These Terms are governed by the laws of Germany.

    • Any disputes will be resolved in the courts of Berlin, Germany.

    10. Changes to Terms

    We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting. Continued use of our website constitutes acceptance of the updated Terms.

    11. Contact Information

    For any questions or concerns regarding these Terms, please contact us at:

    • Email: studio@hellenahueck.com

    • Address: Helmstr. 5, Ground Floor Studio, 10827 Berlin

    Thank you for supporting our independent jewellery brand!